4.3.1.1 Manage Payments : Manage Payments Detailed Process Model Description : 4.1 Request Cancel Tender, Payment and Populate Cancel Reason

4.1 Request Cancel Tender, Payment and Populate Cancel Reason
Reference: Manage Payments Process Model - Page 3 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The CSR or Authorized User determines an existing payment and tender is not valid or is incorrect. The CSR or Authorized User enters cancellation information. When a Tender is canceled because of non-sufficient funds, an adjustment may be created to charge processing fees. The customer's credit rating and cash only score may also be impacted. The Account may be reviewed for Credit and Collection action.

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