4.3.1.1 Manage Payments : Manage Payments Detailed Process Model Description : 8.4 Identify Payments in Error Valid Account and No Active SA's

8.4 Identify Payments in Error Valid Account and No Active SA's
Reference: Manage Payments Process Model - Page 6 for the business process diagram associated with this activity.
Group: Resolve Payments in Error
Actor/Role: CSR
Description: CC&B identifies and reviews Payments with valid existing Accounts; however no Active Service Agreements are linked to the Account. It is possible the Service Agreements are not yet created or are still Pending.
Process Names

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