4.3.1.1 Manage Payments : Manage Payments Detailed Process Model Description : 3.8 Request Cancel Payment and Populate Cancel Reason

3.8 Request Cancel Payment and Populate Cancel Reason
Reference: Manage Payments Process Model - Page 2 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The CSR or Authorized User determines an existing payment is not valid or is incorrect. The CSR or Authorized User enters cancellation information. The Tender is correct. Only the Payment is Canceled. A new Payment is required to balance the Payment Event.

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