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Oracle Utilities Customer Care and Billing Release 2.5.0
4.3.1.1 Manage Payments
Brief Description
Actors/Roles
Business Process Diagrams
Manage Payments Detailed Process Model Description
1.1 Evaluate Customer's Payment Options
1.2 Post CIS Payment Details
1.3 Post Non CIS Payment Details
1.4 Identify and Populate Additional Tender Data
1.5 Request Distribution
1.6 Request Automated Distribute and Freeze Payment
1.7 Add Payment and Tender
1.8 Distribute Payment and Create Pay Segments
1.9 Request Add Overpayment SA 3.3.2.2 Start Non-Premise Based Service Process
2.0 Allocate Distribution Amounts
2.1 Evaluate Distribution and Payment Allocation
2.2 Request Delete Payment
2.3 Delete Payment and Tender
2.4 Change Distribution Details
2.5 Update Payment Details
2.6 Request Freeze Payment
2.7 Apply Credit to Specific Defined SA
2.9 Create Overpayment SA
3.0 Freeze Payments
3.1 Create Financial Transactions
3.2 4.3.2.2 CC&B v2.5 Manage Severance Process
3.3 4.3.2.5 Write Off Uncollectible Receivables
3.4 Evaluate Frozen Payments
3.5 Select Details and Request Print Receipt
3.6 Print Receipt
3.7 Receives Receipt
3.8 Request Cancel Payment and Populate Cancel Reason
3.9 Cancel Payment
4.0 Cancel Financial Transaction
4.1 Request Cancel Tender, Payment and Populate Cancel Reason
4.2 Create Adjustment
4.3 Impact Credit Rating, Cash Only Score, Review for Collection
4.4 Cancel Tender and Payment
4.5 Evaluate Cancellation Details
4.6 Request Add Payment to Existing Tender
4.7 Gather Accounts Service Agreements Details for Transfer
4.8 Request Transfer Payment
4.9 Request Add Accounts and Allocate Amounts for Each Account
5.0 Add Additional Accounts for Payment
5.1 Update Distributed Amounts for Service Agreements
5.2 Update Distribution
5.3 Update Accounts and Allocation Amounts
5.4 Update Accounts and Allocation Amounts
5.5 Process External Payments
5.6 Create Deposit Control Staging
5.7 Create Tender Control Staging
5.8 Create Payment Tender Staging
5.9 Create Payment Tender Multiple Accounts (Pay Advice Staging)
6.0 Identify Deposit and Tender Controls, Payment Tenders Availability for Upload
6.1 Validate Deposit Controls
6.2 Update Deposit Controls to Error
6.3 Allow to Process Tenders and Update Deposit Controls to In Progress
6.4 Validate Tender Controls
6.5 Update Tender Controls to Error
6.6 Allow to Process Payments and Update Tender Controls to In Progress
6.7 Validate Payment and Payment Detail Records
6.8 Postpone Payment Processing Until Accounting Date Reached Group
6.9 Identify Account Group
7.0 Apply Payment to “Suspense” Account
7.1 Update Payment and Payment Details to Error
7.2 Highlight Payment Upload Exceptions
7.3 Update Deposit, Tender, Payment and Payment Detail Records to Complete
7.4 Identify Payment Upload Records in Error
7.5 Create Payment Upload Exceptions
7.6 Evaluate Errors
7.7 Resolve Deposit and Tender Staging Error and Update Status to Pending
7.8 Update Data and Update Deposit/Tender Staging
7.9 Review Payment Upload Error
8.0 Resolve Payment Upload Staging Error and Update Status to Pending
8.1 Update Data and Update Payment Upload Staging
8.2 Request Complete To Do
8.3 Complete To Do Entry
8.4 Identify Payments in Error Valid Account and No Active SA's
8.5 Attempt to Distribute Payment
8.6 Clean Repository of Old Completed Payment Upload Records
Manage Payments - Cash Check Detailed Process Model Description
1.2 Populate Data for Check Related Payment and Request Add Payment and Tender
1.3 Add Check Related Payment and Tender
1.4 Request Remove Check Related Payment
1.5 Delete Payment
1.6 Request Add Corresponding Amount to Return and Populate New Tender Details
1.7 Store Separate Tender for Cashed Check
1.8 Provide Customer with Cash for Check
1.9 Receives Cash
Installation Options - Control Central Alert Algorithms
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