4.3.1.1 Manage Payments : Manage Payments Detailed Process Model Description : 7.5 Create Payment Upload Exceptions

7.5 Create Payment Upload Exceptions
Reference: Manage Payments Process Model - Page 5 for the business process diagram associated with this activity.
Group: To Do Payment Upload Error Process
Actor/Role: CC&B
Description: A message explaining the Payment Exception is available on a separate record for review by a CSR or Authorized User. The separate To Do entry allows for a supervisor and the responsible user to review and track the exception. Comments can be added based on established business rules. To Do Lists summarize and total entries for different To Do Types. Status of the To Do Entries is available for evaluation.
Entities to Configure
Process Names

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