4.3.1.1 Manage Payments : Brief Description : Actors/Roles

Actors/Roles
The Manage Payments business process involves the following actors and roles.
CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
CSR: CSR or Authorized User of the Customer Care and Billing application.
Third Party Payor: Third Party application or User that can request to add and /or maintain meter or item data
Customer: Utility Company’s Customer.
Document Management Software: Document Management Software that allows create and maintain paper or paperless documents and manage document workflow.

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