4.3.1.1 Manage Payments : Manage Payments Detailed Process Model Description

Manage Payments Detailed Process Model Description
This section provides a detailed description of the “Manage Payments” business process, including:
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1.0 Search for Customer Account
Reference: Manage Payments Process Model - Page 1 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of payment, the CSR or Authorized User accesses Control Central Search to locate the customer in CC&B.
Entities to Configure

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